Introducing innovative services and products is no longer enough to be one of the leading business leaders.
We need to have empathy that allows us to make good use of emotions to help other people. Which is the basis of stable relationships. Empathy is a natural result of good emotional intelligence. These two qualities can help us achieve remarkable results in business and people management.
This is written in an article for Entrepreneur Katie Jeffrey, Product Director of Pear Therapeutics.
What is emotional intelligence? It is the ability to observe and manage our emotions, to read emotional outbursts in others correctly, and to use this information. It is usually easy to understand the feelings of others, that is, it contributes to a high level of empathy. You can control your feelings by noticing and labeling your interactions.
What is the relationship between emotional intelligence and good performance at work? When you know and manage your emotions and rely on the emotions of others, they are easier to adapt and more successful. According to the authors of Emotional Intelligence 2.0, 90% of high-performing people also have high EI, and they also receive an average of $ 29,000 more per year than those with low emotional intelligence. Reference: “The questions that emotionally intelligent leaders ask themselves every day“, https://www.mu7club.com/emotionally-intelligent-leaders/
That is why evaluating employees with “how” – that is, their behavior – is no less important than their “what” – that is, their purely objective productivity.
EI also improves the overall work culture. Equate the emotions of bank transactions. If you show negative emotions (anger, manipulation, lack of trust) – this is tantamount to withdrawing from the capital of the team you manage. You need to make contributions of positive emotions to balance the budget – praise, courtesy, trust. Everyone has bad days, but we need to be aware of when we take credit out of our emotional balance. For each negative reaction, you must make a positive repayment. Reference: “Leaders must choose their path“, https://customer-service-us.com/leaders-must-choose-their-path/
In my experience, I have witnessed that leaders with weak EI do not stay long because they do not know how to build psychological security. And vice versa – teams work wonders when a favorable environment of psychological security is created for them.
The good news is that even if you have poor emotional intelligence, it can be learned and improved. You also need to make sure that the people you hire increase it so that it contributes to the positive atmosphere needed for a successful business.
Practical tips for improving emotional intelligence
Everyone can improve their emotional intelligence. People are traditionally negative and expect only the worst. But if we have to, we can pursue a positive attitude. Practice being grateful for the things you have, for example. Research shows that when we consciously forgive others, it makes us happier. A habit we can easily make is meditation during a walk, which can help us enjoy the moment and create positive energy. Reference: “There is no room for comfort in leadership“, https://customessaysonline.net
Taking responsibility for our actions can sometimes be difficult, but apologizing when you have been rude or made a mistake can help others understand what situation we have been in. Accept that you are not perfect. Make an effort to correct your attitude when it has hurt someone and to get started – just admit that you were wrong.
Put yourself in the shoes of others. Imagine how the other person perceived your reaction and how they felt afterward. How would you feel if someone treated you like that? This way you will avoid automatically blaming the other person. Be an active listener. Don’t always try to give impressive answers. Instead, try to give people a chance to express what they think and feel. Reference: “Whether the leader’s skills are appropriate for the changing business environment“, https://managerspost.com
Finally, to change, you must make a focused effort. Connect with coaches and mentors to help you open up to new perspectives.
EI is one of the most important elements of business because both employees and customers use their emotions to determine how to react and whether to be loyal. “People will forget what you said, what you did, but people will never forget how you made them feel,” Maya Angelou said. Improving EI and implementing these skills in your team builds a solid foundation in your company, both in terms of psychological security and capital. Make this one of your company’s priorities today.
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